Programme Management

Programme Delivery Manager embedding

To manage a large-scale project of any kind, whether it be installation, merchandising, store development or otherwise, takes a high level of experience, organization and planning.

One of our most recent value-adding services to our clients is to have a project manager implanted in their head office, developing and managing the programme throughout its life cycle.


Our Experience

Google, Boots and Homebase have all benefitted from having a Momentum Instore programme delivery manager embedded within their offices.

For all clients, the PDM acts as an intermediary between the client and the office team. They resolve potential issues before they arise, advise on the best ways of working between both parties and is a first point of contact for the client if ever they have any queries.


Momentum Instore’s Google account manager spent time acting as PDM in the client’s head office during the busiest points of the project. Throughout the night, our PDM was on hand to answer any questions, liaise with our in-store teams, and ensured the client never had to worry about not getting hold of anyone – our PDM was there with them; an extension of their team.


The Homebase Delivery Manager provides management and control of the format development projects on behalf of Homebase, bringing process efficiencies, insights and service solutions to support faster and leaner ways of working. Working in Partnership, as the single point of contact for Homebase Support Office colleagues to plan and deliver detailed solutions that support Homebase business objectives.

Bringing industry best practice and learnings to successfully complete projects from a single range review, through to full store rebalance projects. Coordinating multi discipline Momentum teams to provide Electrical, Installation and Merchandising expertise to Homebase.

Designing detailed implementation phasing plans for each project to ensure projects are delivered right, in line with expectations, and with minimal impact to the customer. Communicating and engaging with stakeholders on ways of working to ensure accountabilities are understood, and each stage of works are clearly communicated, giving a shared understanding of how in store changes will be delivered.

Communicating with passion what has been achieved through timely and appropriate reporting to ensure stakeholders are informed of progress and next steps.


For Boots, our team of PDMs designed a precise programme, balancing various priorities for Boots against the physical constraints faced by the supply chain. This consisted of detailed scenario planning and impact analysis to create the best fit approach.

They then made sure project stakeholders delivered to it – whether it was Boots Operations, Manufacturers, Brands, Kitting and Logistics or the Installations partners – they all followed the plan, understanding what was required where and at what time.

The PDM team managed equipment demand and supply to brands and manufacturers, providing order requirements to all parties. They also managed timeframes of when requirements were due. During implementation, the embedded team managed all guard bookings, electrical timings and more, with excellent compliance rates throughout the entire programme.

All project reporting originated from the PDM team and data gathered on the insite system, which had been configured for use by all installation parties, kitting and logistics, and manufacturing partners. This included store surveys, completion reports, outstanding actions and progress, and store feedback.

Further to the supply chain logistics, the team also setup and managed a helpdesk function, fielding calls and progressing resolutions for all programmed Boots stores.